Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. 14 day return if you are not happy. Things must be unopened and in original packaging, unless it is faulty.
Are any purchases final sale?
No, you can cancel at anytime and will receive a full refund. We will always work with you.
When will I get my order?
Shipping & Delivery
- We work quickly to process and ship your order as soon as possible.
- Once your order has shipped, you’ll receive an email with full tracking details.
Delivery Times
- Standard delivery from our USA suppliers: approximately 10 working days (usually within a week)
- UK Stock Collection items ship within 24 hours.
Stock & Sourcing
- Due to limited demand, we do not hold inventory in the UK. All products ship direct from our USA suppliers to us then we ship to you so you don’t pay any imports fees.
Insurance & Guarantees
- Orders over £300: Royal Mail Special Delivery (Guaranteed Next Day, Fully Insured) - £9.99 Flat rate.
- Orders under £300: Royal Mail Tracked 24 service for £4.99
Where are your products manufactured?
Our products are manufactured both in USA and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping & Insurance
Orders over £300 ship free via Royal Mail Special Delivery, guaranteed next day and fully insured.
Orders under £300 ship via Royal Mail Tracked for a flat fee of £3.99.
