Shipping Policy
Last updated: 10/06/2026
This Shipping Policy explains how Xtreme Tactical Ltd processes, dispatches and delivers orders.
Nothing in this policy affects your statutory rights.
1. UK Warehouse Shipping
Xtreme Tactical Ltd ships orders from a UK warehouse.
For UK customers, this means:
- no UK import duties;
- no customs clearance fees;
- no overseas handling charges on delivery;
- no surprise import costs after checkout.
You are ordering from a UK-based business with UK warehouse dispatch.
2. Dispatch Time
Orders are normally dispatched within 7–10 business days after order confirmation, payment approval, stock allocation and any required verification checks.
Business days are Monday to Friday, excluding UK bank holidays.
The 7–10 business day timeframe is a dispatch estimate. It does not include courier delivery time after dispatch.
Some products may dispatch sooner where stock is immediately available and no additional checks are required.
3. Order Processing
Before dispatch, your order may go through:
- payment confirmation;
- stock allocation;
- address verification;
- fraud prevention checks;
- product verification;
- high-value order checks;
- age, identity or lawful-use checks where required;
- export, sanctions or compliance review where required;
- warehouse picking, packing and dispatch preparation.
We reserve the right to delay, hold or cancel an order where payment, address, identity, product, fraud, stock, legal or compliance checks cannot be completed.
4. Delivery Time After Dispatch
Once dispatched, UK delivery is usually completed within 1–3 business days, depending on the courier, service selected, delivery address and courier performance.
Delivery estimates are not guaranteed unless a guaranteed delivery service has been expressly offered, selected and confirmed.
High-value orders may require tracked, insured or signature delivery.
5. Tracking
Where tracking is available, we will send tracking details after dispatch.
Tracking updates are provided by the courier or postal service. Please allow time for tracking information to update after dispatch.
If tracking shows delivered but you have not received the parcel, please check with household members, neighbours, safe places, reception areas, mail rooms and local delivery offices before contacting us.
6. Delivery Address
You are responsible for providing a complete and accurate delivery address at checkout.
For security reasons, we may only dispatch to the billing address or to a verified delivery address.
We may be unable to change the delivery address after an order has been placed, especially for high-value, restricted or compliance-sensitive orders.
We are not responsible for delays, failed deliveries, lost parcels or additional charges caused by incorrect, incomplete or outdated delivery information supplied by the customer.
7. Failed Delivery, Non-Collection or Refused Delivery
If a courier cannot complete delivery, they may attempt redelivery, leave a card, deliver to a safe place, deliver to a neighbour or hold the parcel at a collection point.
You are responsible for following courier instructions and collecting or rearranging delivery within the courier’s timeframe.
If a parcel is returned to us because of failed delivery, non-collection, incorrect address, refusal of delivery or customer error, we may deduct reasonable postage, return, handling and re-dispatch costs from any refund where permitted by law.
8. Shipping Delays
We aim to dispatch eligible orders within 7–10 business days, but delays may occasionally occur.
Delays may be caused by:
- product availability;
- warehouse processing;
- supplier processing;
- courier disruption;
- payment review;
- fraud prevention checks;
- identity or address verification;
- high-value order checks;
- product compliance checks;
- high order volume;
- incorrect customer information;
- adverse weather;
- strikes or service disruption;
- UK bank holidays;
- events outside our reasonable control.
If a significant delay occurs, we will aim to update you as soon as reasonably possible.
9. No UK Import Fees
Orders shipped to UK customers are dispatched from our UK warehouse.
This means UK customers do not pay import duty, customs clearance fees or surprise overseas import charges on delivery.
The product price and selected delivery cost shown at checkout are the relevant charges for UK customers unless otherwise stated.
10. International and US Shipping
Xtreme Tactical Ltd is primarily focused on UK orders.
Where international or US shipping is offered, it is subject to product eligibility, courier availability, destination rules, customs requirements, export controls, sanctions checks and legal compliance review.
International customers are responsible for checking whether the product can be lawfully imported, possessed, transferred, resold or used in their country, state, province, territory or locality.
International customers are responsible for import duties, customs charges, local taxes, brokerage fees, clearance fees, carrier charges and local compliance costs unless expressly stated otherwise at checkout.
The “no import fees” statement applies to UK customers ordering from our UK warehouse. It does not guarantee that international customers will avoid import fees in their own country.
We reserve the right to cancel any international order where the product, destination, customer, payment method, delivery address, end user, end use or resale route may be restricted or unlawful.
11. Lost or Missing Parcels
If your parcel appears lost or has not arrived within a reasonable time after dispatch, contact us with your order number and tracking details.
We may need to investigate with the courier before issuing a replacement or refund.
Courier investigations can take time, and we may request written confirmation that the parcel has not been received.
Where tracking confirms delivery to the correct address, further checks may be required before we can take additional action.
12. Damaged Parcels
If your parcel arrives damaged, contact us as soon as possible.
Where possible, report damage within 48 hours of delivery and provide:
- your order number;
- photos of the outer packaging;
- photos of the inner packaging;
- photos of the damaged item;
- photos of the shipping label;
- a clear description of the issue.
For products containing batteries, electronics, lights, switches, chargers or similar components, do not use the item if you believe it may be unsafe.
The 48-hour reporting request helps us investigate quickly but does not affect your statutory rights.
13. Order Cancellation Before Dispatch
If you wish to cancel an order before dispatch, contact us as soon as possible.
If the order has not yet been processed or dispatched, we will try to cancel it and issue a refund.
If the order has already been dispatched, you may need to follow our Returns & Refunds Policy.
We may cancel an order before dispatch if the product is unavailable, incorrectly priced, restricted, affected by a stock error, payment fails, fraud checks fail, verification cannot be completed or the product cannot be lawfully supplied.
14. Contact
For shipping questions, tracking support or delivery issues, contact:
Xtreme Tactical Ltd
Email: info@xtremetactical.co.uk
Website: xtremetactical.co.uk
Please include your order number when contacting us about a delivery.
