Xtreme Tactical Shipping Policy
Order Processing & Dispatch
All orders are subject to an estimated dispatch timeframe of up to 10 business days (Monday to Friday, excluding UK bank holidays).
Dispatch times may vary depending on stock availability, order volume, and any required order verification.
Orders placed on weekends or UK bank holidays will begin processing on the next working day.
High-value or flagged orders may require additional verification, which may extend processing times.
Dispatch time refers to when your order leaves our facility and does not include transit or delivery time.
UK Shipping
Xtreme Tactical is a UK-based retailer, and all orders are shipped from within the United Kingdom.
Shipping Services:
- Royal Mail Tracked 24
- Royal Mail Tracked 48
- Royal Mail Special Delivery (used for higher-value or sensitive orders)
Orders over £300 are typically shipped via Royal Mail Special Delivery or an equivalent fully insured and tracked service.
Delivery Timeframes
Estimated delivery times begin once your order has been dispatched:
- Tracked 48: 2–3 working days
- Tracked 24 / Special Delivery: 1–2 working days
Delivery estimates are provided by the carrier and are not guaranteed.
Shipping Costs
Shipping rates are calculated at checkout based on order value, size, and selected service.
Tracking & Delivery
Once dispatched, you will receive a shipping confirmation email containing tracking details.
Tracking information may take up to 24 hours to update after dispatch.
If a shipment is marked as delivered but has not been received, customers should first check with neighbours, building management, or the carrier before contacting us.
Undeliverable & Returned Shipments
If a shipment is returned due to:
- Incorrect or incomplete address details
- Failure to collect from the carrier
Any refund issued will exclude original shipping costs and any carrier fees incurred.
Reshipping may be offered at the customer’s expense.
Lost or Damaged Shipments
Any damage must be reported within 48 hours of delivery, with supporting photos of the packaging and item(s).
Lost shipments will be investigated with the carrier prior to any refund or replacement being issued.
Contact
For any shipping enquiries:
Email: support@xtremetactical.co.uk
Phone: +447940435857 (WhatsApp or text only – calls are not accepted)
Or use the contact form on our website.
