Refund policy

Returns & Refunds Policy

Last updated: 10/06/2026

This Returns & Refunds Policy applies to purchases made directly through the Xtreme Tactical Ltd website.

Nothing in this policy affects your statutory rights.

Our 30-Day Returns Policy

Xtreme Tactical Ltd offers a 30-day return window from the date your order is delivered.

To qualify for a return, the item must be:

  • returned within 30 days of delivery;
  • unused and in resaleable condition;
  • complete with all original packaging, manuals, mounts, screws, tools, switches, batteries, chargers, lens cloths, inserts, labels and accessories;
  • free from installation marks, mounting marks, screw marks, scratches, carbon marks, wear, damage, modification or signs of use;
  • returned with the correct serial number, SKU, MPN, UPC, batch code or product identifier matching the order.

You must contact us before returning any item. Returns sent without authorisation may be delayed, refused or returned to sender.

2. How to Start a Return

To request a return, contact:

Email: info@xtremetactical.co.uk

Please include:

  • your full name;
  • order number;
  • email address used at checkout;
  • item you wish to return;
  • reason for return;
  • photos of the product and packaging where requested.

Once your return request is approved, we will provide return instructions.

Do not return goods to our registered office unless we specifically instruct you to do so.

3. Change-of-Mind Returns

If you change your mind, eligible items can be returned within 30 days of delivery.

The product must be unused, unfitted, unmounted, unmarked, complete and returned in its original packaging.

For change-of-mind returns:

  • the customer is responsible for return shipping;
  • we recommend a tracked and insured return service;
  • original upgraded shipping charges are not refundable;
  • items must be packaged securely to prevent damage in transit;
  • we may reduce the refund if the item has been used, damaged, fitted, mounted, marked, modified, activated, installed or handled beyond reasonable inspection.

For UK consumers exercising statutory online cancellation rights within the legal cancellation period, we will refund standard outbound delivery where required by law. If you selected a more expensive delivery option, only the standard delivery cost is refundable where applicable.

4. Items That Cannot Be Returned for Change of Mind

Unless faulty or not as described, we may refuse change-of-mind returns for:

  • products that have been used, mounted, fitted, zeroed, torqued, adjusted, charged, activated, scratched, marked, modified or altered;
  • optics, mounts, lights, switches or accessories showing installation or use marks;
  • items missing accessories, packaging, manuals, screws, tools, mounts, switches, batteries, chargers, inserts, labels or serial information;
  • special-order products;
  • custom, modified or personalised products;
  • clearance, final-sale or non-returnable products clearly marked as such;
  • sealed products opened where return is unsuitable for safety, compliance, hygiene or resale reasons;
  • products damaged after delivery;
  • items returned outside the 30-day return window;
  • restricted or compliance-sensitive products where return would breach legal, customs, carrier, export or safety requirements.

This does not affect your rights if the product is faulty, not as described or otherwise fails to meet your legal rights.

5. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incomplete or incorrect, contact us as soon as possible.

Where possible, report visible damage, missing items, delivery issues or dead-on-arrival electronic faults within 48 hours of delivery. This helps us investigate quickly with the carrier, warehouse, supplier or manufacturer.

Please provide:

  • your order number;
  • a clear description of the issue;
  • photos of the product, packaging, shipping label, accessories and damage;
  • videos where relevant, especially for illumination, battery, switch, charging, electronics, lens, turret or activation faults.

The 48-hour reporting request helps us investigate quickly, but it does not remove your statutory rights.

If the item is confirmed to be faulty, damaged before delivery, incorrect or not as described, we will provide the appropriate remedy in line with applicable law. This may include repair, replacement, refund or another legally appropriate solution.

6. UK Consumer Rights

For UK consumer orders, goods must be as described, of satisfactory quality and fit for their ordinary intended purpose.

If goods are faulty, not as described or fail to meet your legal rights, you may be entitled to a repair, replacement, refund or another legal remedy.

Your legal rights are separate from our 30-day change-of-mind return policy.

7. Exchanges

We may offer exchanges where stock is available and the product is eligible.

If you want a different model, reticle, finish, mount, output, switch type or accessory, contact us before returning the item.

If the replacement item costs more, you will need to pay the difference. If it costs less, we will refund the difference.

For restricted, controlled, special-order or compliance-sensitive products, exchanges may require additional checks or may not be available.

8. Return Shipping

For change-of-mind returns, you are responsible for return shipping costs.

We strongly recommend using a tracked and insured service. You are responsible for the item until it reaches us.

If the item is faulty, incorrect or damaged before delivery, we will provide return instructions and, where required, cover reasonable return postage.

We are not responsible for returned items that are lost, damaged, delayed or delivered to the wrong address because of customer error or unsuitable postage.

9. Inspection of Returned Goods

All returned items are inspected before a refund, replacement or exchange is approved.

We may compare returned goods against dispatch records, serial numbers, product photographs, packaging records, accessory lists and condition notes.

We may refuse a return or reduce the refund if:

  • the item has been used, mounted, fitted, marked, scratched, damaged, altered, activated, charged or modified;
  • accessories, manuals, tools, screws, mounts, batteries, chargers, switches, packaging, inserts or labels are missing;
  • the serial number, batch code or product identifier does not match the item supplied;
  • the item is returned in a condition that reduces its resale value;
  • the return is outside the permitted return window;
  • the item returned is not the item originally supplied;
  • the return raises safety, fraud, customs, export-control or compliance concerns.

Serial numbers, product identifiers, packaging and condition may be recorded before dispatch to protect customers and prevent fraud.

10. Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Refunds are normally processed within 14 days of receiving the returned item, or earlier where required by law.

Your bank, card issuer or payment provider may take additional time to make the refund visible in your account.

We do not refund by cash, alternative payment method, gift card or bank transfer unless required or agreed by us.

11. Partial Refunds

We may issue a partial refund where an item is returned with:

  • damaged packaging;
  • missing accessories;
  • signs of fitting, mounting, use, charging, activation, adjustment or handling;
  • cosmetic marks;
  • missing manuals, screws, tools, mounts, switches, batteries, chargers or inserts;
  • reduced resale value caused by handling beyond reasonable inspection.

If a return is rejected, we may ask you to pay return postage for the item to be sent back to you.

12. Cancelled Orders Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible.

If the order has not yet been processed or dispatched, we will try to cancel it and issue a refund.

If the order has already been dispatched, you may need to follow this Returns & Refunds Policy.

We may cancel an order before dispatch if the product is unavailable, restricted, incorrectly priced, affected by a stock error, fails verification checks or cannot be lawfully supplied.

13. International and US Returns

Xtreme Tactical Ltd is primarily focused on UK orders.

Where international or US returns are accepted, the customer is responsible for:

  • return shipping costs;
  • customs declarations;
  • import/export paperwork;
  • duties, taxes, brokerage fees, clearance charges and local fees;
  • ensuring the item can be lawfully exported from their country and returned to us;
  • ensuring the return does not breach local law, export controls, sanctions rules, carrier restrictions or customs requirements.

We are not responsible for returns seized, delayed, refused, taxed, destroyed or held by customs, border authorities, carriers, law enforcement or regulators.

Original customs duties, import taxes and local fees are not refundable by us unless required by law.

14. Warranty Claims

Manufacturer warranty claims are separate from our 30-day returns policy.

We may assist by providing order information or directing you to the manufacturer’s warranty process, but we do not control the manufacturer’s decision, warranty coverage, repair process, replacement approval or timescale.

Warranty support does not affect your statutory rights.

15. Contact

For returns, refunds or faulty item support, contact:

Xtreme Tactical Ltd
Email: info@xtremetactical.co.uk
Website: xtremetactical.co.uk