Xtreme Tactical Returns & Refund Policy
We offer a 14-day return period in accordance with UK consumer law. This means you have the right to request a return within 14 days of receiving your order.
Once a return is approved, you then have a further 14 days to return the item to us.
Cancellation & Returns (Change of Mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery for any reason.
To exercise your right to cancel, you must notify us within this 14-day period by contacting:
info@xtremetactical.co.uk
To be eligible for a return:
- Items must be unused and in the same condition as received
- Items must be returned in original packaging with all accessories
- Proof of purchase is required
We reserve the right to make a deduction from your refund if the value of the goods has been diminished due to handling beyond what is necessary to establish the nature, characteristics, and function of the item.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
All returns must be sent using a fully tracked and insured service.
Xtreme Tactical is not responsible for items lost or damaged during return transit.
Refunds (Change of Mind)
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- A refund will be issued to your original payment method within 3–5 business days
- The original standard delivery cost will also be refunded (as required by UK law)
- Any upgraded or express shipping services are non-refundable
Please note that it may take additional time for your bank or payment provider to process the refund.
Faulty, Damaged, or Incorrect Items
Please inspect your order upon delivery.
If your item is faulty, damaged, or incorrect, you must notify us within 48 hours of delivery so we can assess and resolve the issue promptly.
This timeframe is required for efficient handling of transit-related issues; however, your statutory rights remain unaffected.
Your Statutory Rights (Faulty Goods)
Under the Consumer Rights Act 2015, if your item is faulty or not as described, you are entitled to the following:
-
Within 30 days: You have the right to reject the item for a full refund
-
After 30 days (up to 6 months): We may offer a repair or replacement before a refund
These rights apply regardless of any other terms in this policy.
Customer Damage & Misuse
Items that have been damaged as a result of customer misuse, improper handling, installation, or normal wear and tear are not considered faulty and are not eligible for a refund, repair, or replacement.
This includes, but is not limited to:
- Damage caused during installation or mounting
- Cosmetic damage such as scratches, dents, or marks after use
- Damage resulting from improper use, negligence, or modification
- Any signs of use beyond what is necessary to inspect the item
Returns may be refused or subject to a deduction if items are returned in a condition that differs from how they were originally supplied.
This does not affect your statutory rights.
Non-Returnable Items
We do not accept returns for:
- Sale or clearance items
- Gift cards
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to return the original product for a refund and place a new order once your return has been approved.
Returned Items & Deductions
Returned items will be inspected upon receipt.
We reserve the right to refuse a return or apply a partial refund if:
- Items show signs of use, mounting, or installation
- Packaging or included components are missing or damaged
- The item is not returned in its original condition
Late or Missing Refunds
If more than 15 business days have passed since your refund was approved, please contact:
info@xtremetactical.co.uk
Contact
For all return and refund enquiries:
Email: info@xtremetactical.co.uk
